How can I make a payment for my order? +

Bank Transfer - To make a bank transfer payment, please use the following bank details.
Bank: Westpac
Account Number: 03-0823-0715111-00
Name: Morgan Retail Ltd
Reference Number: Use your Hunter Home account number

Payment Over the Phone - To make your payment via phone (Card Payment), please call us on 0800 777 807, during business hours.
Please note that all payments made over the phone will incur a 2% surcharge fee.

In-store Payment - To make a payment in-store, visit your local Hunter Home store and the friendly team in-store will be able to assist you with payment.
Credit Card Payments will incur a 2% surcharge.
Click here to find your local store.

If you have any questions, please reach out to our Customer Care Team, who will be happy to help.
Phone: 0800 777 807
Email: retailcustomercare@morgan.co.nz
Hours: Monday to Friday, 9am – 5pm

Is what you have on your website your entire range? +

No, we only have a selected range of furniture on our website. Visit your nearest branch for our entire range.

You don't have exactly what I was looking for? +

At Hunter Home we offer a customisation service, which allows us to tailor a product by size, colour, or combination to suit your requirements. For more information visit your nearest branch or contact our Customer Care Team at retailcustomercare@morgan.co.nz.

Is your furniture NZ made or imported? +

At Hunter Home we source a variety of quality products from NZ and the world over. Irrespective of the product's source, the same quality standards are adhered to, as you would expect from a retailer with 50 years of history and experience.

Our product buyers source from China, Vietnam, Singapore, and Europe. Before we consider purchasing from any new source, we fulfill our due diligence on the quality of supply, materials, suppliers' ethics and core values, and the ownership of the supply business.

What should I expect once I've placed an order with Hunter Home? +

Once you have completed your order, the Customer Care Team will ensure you are updated on the progress of your order. For any queries, the Customer Care Team are available by phone during standard business hours (0800 777 807), and email (retailcustomercare@morgan.co.nz). Once we are ready to deliver your order, one of our team will be in contact to arrange delivery or collection of your goods.

Can I place an order outside of New Zealand? +

No, Hunter Home is only available for customers in New Zealand. We do not currently offer sales/delivery internationally.

How do I know the progress of my order? +

When initially ordering your product, you will be advised of the estimated delivery date, and we work closely with our suppliers to have your order completed by this date. Our Customer Care Team aims to update all customers within two weeks of their estimated due date with a progress report. We will also be in contact if the delivery can be completed sooner, or if there are any unforeseen delays.

I have a question about a current order? +

For any enquiries click here, or contact our Customer Care Team on 0800 777 807.

How do I look after my fabric lounge suite? +

The life of a fabric lounge suite is lengthened if regular dusting, vacuuming and cleaning occurs. You can choose to have your fabric furniture treated with Super Shield which forms an invisible barrier in and around the fabric fibre, preventing spills and soil from being absorbed into the fabric and possibly causing permanent staining and damage. For more information on Super Shield please click on the link below. We also stock a range of cleaning and care products in store for more information, see in store or call our Customer Care Team on 0800 777 807.

Please note that all fabrics will fade depending upon the environment that they are in, however, our trained sales staff can provide direction and advice on which fabric compositions and colours are less susceptible to fading. This biggest issue with fading is managing the process. Regular rotation of cushions, adequate window covering or tinting and even the rotation of furniture around the room can certainly limit fading. Once again, our sales staffs are happy to help with advice.

Cleaning Advice - Determine the type of fabric and recommended cleaning code. You’ll find this information on the tag attached to the furniture, either underneath the footrest, or on the dust cover underneath your furniture. Use a low suction vacuum weekly to remove any accumulated dirt or dust. Keep the product away from direct sunlight to prevent fading. Clean spills and stains as soon as possible. Gently scrape any excess off the surface of the fabric. Do not scrub the area, as this can create a noticeable difference in the texture of the fabric. Gently dab the spill, taking care not to saturate the fabric. Apply fabric cleaners strictly according to the instructions. Always test cleaners on an inconspicuous area before using. Recommended cleaning products can be purchased from your Hunter Home store and are available at point of purchase. Be aware of sharp edges on clothing and accessories, as these can damage your furniture.

Pilling - Pilling is a natural occurrence that is common in most woven fabrics. Pilling is a result of regular daily use and is not considered a manufacturing fault. Pilling is most successfully removed with battery operated pilling tools. De-pilling only removes loose surface fibres and does not affect fabric performance.

How do I look after my leather lounge suite? +

Leather is a natural product that needs to be cared for in order to maintain. At least once a week wipe with a slightly damp, clean and dye fast cloth to remove dust and grime.

At Hunter Home, we stock a range of leather cleaning and care products and our trained sales staff can provide direction and advice. For long term care, it is recommended that you use approved protector-conditioner and cleaner as a guide line each 250mm bottle will last 1 year with regular cleaning of your leather suite every 3-4 months with specialised products. For more information on the products we recommended, see in nearest store or call our Customer Care Team on 0800 777 807

For leather care tips please click here.

Cleaning Advice - Leather is one of the most beautiful and durable upholstery materials in the world and needs to be cared for correctly. Your leather furniture should be dusted weekly with a soft, damp cloth and dried thoroughly. Clean and condition the entire leather surface 3-4 times per year, with our recommended leather cleaning kit. Leather cleaning kits are available for purchase at all Hunter Home stores and our trained sales staff can provide direction and advice. Pay particular attention to body contact areas when cleaning, as the build up from naturally occurring body oils and perspiration, hair and body products may cause damage to the leather. Keep out of direct sunlight as fading and cracking can occur. Be aware of sharp edges on clothing and accessories, as these can damage your furniture. 

For Spots and Spills - Blot excess liquid immediately with a clean, absorbent cloth or sponge. Dry with a clean towel and allow to air dry. Please do not use solvents, saddle soap, shoe cleaners or harsh chemicals on any leather surface. For minor or slight scratches on the surface, use a chamois or clean finger to gently buff the scratch. Butter, oil or grease spills should be wiped with a clean, dry cloth. The spot should dissipate into the leather in time.

A note about medications - If leather furniture is used constantly by individuals on some medications, including but not limited to, any type of chemotherapy, blood pressure and heart medications and oil based vitamins, extra care should be taken to protect leather surfaces in this instance from direct skin contact as the chemistry in these medications can cause a reaction and damage the leather finish. Headrest covers and arm protectors are advisable.

With the correct care and regular cleaning, your leather product will give you years of trouble-free enjoyment. As leather is a natural product, there may be variations in grain and texture. Vein and scar marks may also be visible. None of these are cause for concern - they only add to the authenticity and natural characteristics of leather. There are many different types of leather finishes available, and each has a specific cleaning procedure. Please refer to the care label instructions located either underneath the footrest or on the dust cover underneath your furniture before cleaning. If you do have any questions about the correct cleaning procedure, please contact our Customer Care Team on 0800 777 807, or contact your nearest Hunter Home Store.

What is the guarantee or warranty on my furniture? +

We pride ourselves on the quality of our furniture and each of our manufacturers has a specific warranty for each particular product. For information on your furniture’s warranty please contact our Customer Care Team on 0800 777 807. We will always ensure your rights are met under the Consumer Guarantees Act 1993.

Can you do wedding registers? +

We are happy to organise a gift registry for your special occasion, call our Customer Care Team on 0800 777 807, or visit your closest branch and our helpful staff will set it all up for you.

Do you do gift vouchers? +

We can provide gift voucher for any nominated amount. Either call our Customer Care Team on 0800 777 807, or visit your closest branch and our helpful staff will arrange this for you.

My question isn't here? +

Click here to make an enquiry or contact our Customer Care Team on 0800 777 807.