Care & Warranties
How do I look after my fabric lounge suite?
The life of a fabric lounge suite is lengthened if regular dusting, vacuuming and cleaning occurs. You can choose to have your fabric furniture treated with Super Shield which forms an invisible barrier in and around the fabric fibre, preventing spills and soil from being absorbed into the fabric and possibly causing permanent staining and damage. For more information on Super Shield please click on the link below. We also stock a range of cleaning and care products in store for more information, see in store or call our Customer Care Team on 0800 777 807.
Please note that all fabrics will fade depending upon the environment that they are in, however, our trained sales staff can provide direction and advice on which fabric compositions and colours are less susceptible to fading. This biggest issue with fading is managing the process. Regular rotation of cushions, adequate window covering or tinting and even the rotation of furniture around the room can certainly limit fading. Once again, our sales staffs are happy to help with advice.
Cleaning Advice - Determine the type of fabric and recommended cleaning code. You’ll find this information on the tag attached to the furniture, either underneath the footrest, or on the dust cover underneath your furniture. Use a low suction vacuum weekly to remove any accumulated dirt or dust. Keep the product away from direct sunlight to prevent fading. Clean spills and stains as soon as possible. Gently scrape any excess off the surface of the fabric. Do not scrub the area, as this can create a noticeable difference in the texture of the fabric. Gently dab the spill, taking care not to saturate the fabric. Apply fabric cleaners strictly according to the instructions. Always test cleaners on an inconspicuous area before using. Recommended cleaning products can be purchased from your Hunter Home store. Be aware of sharp edges on clothing and accessories, as these can damage your furniture.
Pilling - Pilling is a natural occurrence that is common in most woven fabrics. Pilling is a result of regular daily use and is not considered a fault. Pilling is most successfully removed with battery operated pilling tools. De-pilling only removes loose surface fibres and does not affect fabric performance.
How do I look after my leather lounge suite?
Leather is a natural product that needs to be cared for in order to maintain. At least once a week wipe with a slightly damp, clean and dye fast cloth to remove dust and grime.
At Hunter Home, we stock a range of leather cleaning and care products and our trained sales staff can provide direction and advice. For long term care, it is recommended that you clean and condition your leather suite every 3-4 months with specialised products. For more information on the products we recommed, see in nearest store or call our Customer Care Team on 0800 777 807.
Cleaning Advice - Leather is one of the most beautiful and durable upholstery materials in the world and needs to be cared for correctly. Your leather furniture should be dusted weekly with a soft, damp cloth and dried thoroughly. Clean and condition the entire leather surface 3-4 times per year, with our recommended leather cleaning kit. Leather cleaning kits are available for purchase at all Hunter Home stores and our trained sales staff can provide direction and advice. Pay particular attention to body contact areas when cleaning, as the build up from naturally occurring body oils and perspiration, hair and body products may cause damage to the leather. Keep out of direct sunlight as fading and cracking can occur. Be aware of sharp edges on clothing and accessories, as these can damage your furniture.
For Spots and Spills - Blot excess liquid immediately with a clean, absorbent cloth or sponge. Dry with a clean towel and allow to air dry. Please do not use solvents, saddle soap, shoe cleaners or harsh chemicals on any leather surface. For minor or slight scratches on the surface, use a chamois or clean finger to gently buff the scratch. Butter, oil or grease spills should be wiped with a clean, dry cloth. The spot should dissipate into the leather in time.
A note about medications - If leather furniture is used constantly by individuals on some medications, including but not limited to, chemotherapy, blood pressure and heart medications, extra care should be taken to protect leather surfaces from direct skin contact as the chemistry in these medications may react with and damage the leather finish. Headrest covers and arm protectors are advisable.
With the correct care and regular cleaning, your leather product will give you years of trouble-free enjoyment. As leather is a natural product, there may be variations in grain and texture. Vein and scar marks may also be visible. None of these are cause for concern - they only add to the authenticity and natural characteristics of leather. There are many different types of leather finishes available, and each has a specific cleaning procedure. Please refer to the care label instructions located either underneath the footrest or on the dust cover underneath your furniture before cleaning.
What is the guarantee or warranty on my furniture?
We pride ourselves on the quality of our furniture and each of our manufacturers has a specific warranty for each particular product. For information on your furniture’s warranty please contact our Customer Care Team on 0800 777 807. We will always ensure your rights are met under the Consumer Guarantees Act 1993.