Returns
Need answers about our returns policy? You’re in the right place.
Hunter Home offers a returns policy in line with the Consumer Guarantees Act. This means that if you wish to return a product due to change of mind then there is no legal requirement for a return to be accepted, or a refund or a credit to be issued.
Please make sure you choose your Products carefully as once your Order has been accepted, such Products may not be exchanged or returned for credit other than as specified under the Consumer Guarantees Act 1993.
What if the item is damaged when it arrives, or I was sent the wrong item?
It’s important that you carefully inspect your order on delivery. If there is any damage or incorrect items please note the details on carrier paper work or carrier device, and then contact us immediately.
Online Orders
When shopping online, we ask that you select very carefully and if unsure, visit us in-store to view the product prior to making an online purchase.
Return Freight Cost
In the instance that a return of product is necessary you may be responsible for any reasonable freight costs associated. This will be outlined with you at the time of negotiating the return.
Are there any product repairs or warranty support?
Yes, with any warranty of repair issue, our dedicated after-sales team will be happy to help – they can be contacted on 0800 238 372 or aftersales@morgan.co.nz.
Please make sure you choose your Products carefully as once your Order has been accepted, such Products may not be exchanged or returned for credit other than as specified under the Consumer Guarantees Act 1993.
Learn more by reading our FAQs or full terms relating to your Order - please refer to terms and conditions of sale.